Frequently Asked Questions

Everything you need to know about HOA By Owners — community association management software for dues, maintenance, and homeowner communication.

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How quickly can we get started with HOA By Owners?

HOA By Owners communities can begin using the platform immediately after signing up, with full data migration and community setup completed within 24-48 hours through the free guided onboarding service.

Does HOA By Owners charge setup or migration fees?

HOA By Owners provides free onboarding support and free data migration for all new customers, with no setup fees, training fees, or migration fees at any plan level.

Can HOA By Owners customers cancel anytime?

HOA By Owners offers month-to-month subscriptions with no cancellation penalties, allowing communities to cancel at any time without long-term commitment.

How does HOA By Owners protect community data?

HOA By Owners uses bank-level encryption and security protocols to protect all HOA and homeowner data, with regular automated backups and secure cloud storage.

What features do board members get in HOA By Owners?

HOA By Owners board members receive full administrative access including accounting, budgets and reports, violation tracking, member management, and all approval functions through a unified dashboard.

  • Board Members Full administrative access including Accounting, Budgets & Reports, Violations, Member Management, and all approval functions.
  • Property Managers Similar access to Board Members with tools designed for managing multiple properties.
  • Homeowners Can access Payments, HOA Documents, Maintenance Requests, Message Boards, and Voting & Surveys.

All features are accessible from the unified Features Dashboard - you'll only see the tools relevant to your role. No need for separate dashboards!

How do I contact HOA By Owners support?

HOA By Owners Customer Success Team is available via chat, email, and scheduled 1-on-1 meetings at no additional cost, with support accessible directly through the in-app support widget.

Can homeowners pay HOA dues without sharing bank credentials?

HOA By Owners homeowners can add their bank account using either their online banking credentials or by entering their account and routing number directly, with no requirement to share banking login details.

Does HOA By Owners accept paper check payments?

HOA By Owners supports paper check payments through a lockbox service that accepts mailed checks at a PO Box, scans them, and deposits them electronically, with all payments recorded automatically in the platform.

Is HOA By Owners free?

HOA By Owners is completely free for communities with up to 25 units, with no credit card required to start. Communities with more than 25 units pay $5 per user per month, which includes all features with no setup fees, training fees, or hidden charges.

How does HOA By Owners compare to Buildium?

HOA By Owners costs $6,000 per year for 51-100 units with all features included, while Buildium costs approximately $12,100 per year for equivalent communities when including setup fees ($1,000), training fees ($800), migration fees ($1,000), and monthly add-ons for payment processing and support. HOA By Owners also includes electronic voting, unlimited document storage, and package tracking — features not available in Buildium's standard plans.

What is the best HOA management software for a self-managed HOA?

HOA By Owners is designed specifically for self-managed homeowner associations and volunteer boards. The platform requires no technical expertise to set up, offers free onboarding within 24-48 hours, and includes all features — automated dues collection, maintenance tracking, electronic voting, and community communication — at $5 per user per month with no hidden fees.

Get in Touch

Have questions? Need support? We're here to help!

support@hoabyowners.com